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NAM Programme Office
Improving SAC's Efficiency and Effectiveness
The NATO Airlift Management Programme is the legal entity of Strategic Airlift Capability that owns and holds the type certificate of the SAC C-17 on behalf of the SAC nations. Photo: HAW / Ville Tuokko
The NATO Airlift Management (NAM) Programme is the legal entity of the SAC and an integral part of the
NATO Support and Procurement Organization (NSPO). It consists of a Programme Board and a Programme Office. The NAM Programme Office is executing the ownership roles of the NAM Programme and related responsibilities for the assigned aircraft and other assets, and performs configuration / sustainment management of the C-17 weapon system. In addition, it contracts on a competitive basis logistics support identified by the Commander of the
Heavy Airlift Wing, administers approved operations budgets for the HAW and provides legal, procurement and information technology services for the wing.
The NAM Programme Office is led by the NAM Programme Manager. He will implement NAM Programme-specific decisions taken by the NAM Programme Board.
The NAM Programme Office recognizes three processes to fulfill its mission in the most effective and efficient way: Management-, Main- and Support Processes. Each process has a specific purpose and contains a defined number of actions which uses resources in order to refine input from providers into output to customers.
The Main Process is split in Life-cycle Management of the SAC C-17 weapon system and other aeronautical products, and Direct Support to the Heavy Airlift Wing. This split is reflected in the organogram of the NAM Programme Office with the Wing Support Management and Weapon Systems Management directorates. The NAM Programme Office is organized according to matrix principles and therefore managers execute both functional (chain-of-command) and process management responsibilities.
The NAM Programme Office is organized according to matrix principles within the NSPA. Functional support in the areas of Finance, Procurement, Human Resource, Legal Advice, Security, Internal Audit and Information Technology is provided by functional organizations within the bigger NSPA. As such, these staff members work within functional guidance of these organizations but receive program specific direction and priorities from the Programme Manager.
The majority of the support functions have a team or individuals collocated at HDF Pápa Air Base where the Programme Office employs approximately 46 persons. Support is also provided through reach back by the NSPA staff in Capellen, Luxembourg.
LEARN MORE: The Governance of SAC
The leadership positions of the NAM Programme Office consist of the Programme Manager and two Division Managers, the Wing Support Manager and the Weapon Systems Manager, who both act as Assistant Programme Managers.
Wiek Noldus is the NAM Programme Manager.
Laszlo Szarvas is the NAM Wing Support Manager.
Brent Deen is the NAM Weapon Systems Manager.
The NAM Programme Office sources the majority of the technical, logistics and training support to the SAC C-17 fleet from the United States Government through its Foreign Military Sales (FMS) programs. As part of the NAM Weapon Systems Management Division, an Integrated Project Team (IPT) is collocated with the United States Air Force C-17 Division at Robins Air Force Base, Warner Robins, USA.
The NAM IPT is responsible for maintaining the military airworthiness type design of the SAC C-17 Weapon System and analyzing technical advisories or design changes concerning the weapon system within the applicable airworthiness requirements. The team also keeps track of the qualifications of the engineers working with the SAC C-17s.
In addition to many other vital support functions commonly made available for FMS C-17 owner nations, NAM Programme Office's agreements with the United States Government also provide the everyday routine maintenance services needed to support the C-17 operations conducted by the Heavy Airlift Wing at Pápa Air Base.
The United States Air Force has contracted out the maintenance responsibilities through the C-17 Globemaster III Integrated Sustainment Program (GISP) to the Boeing Company that has established its Field Services Integrated Product Team at Pápa Air Base. Through this GISP solution, NAM Programme Office together with other SAC partners is able to sustain an aircraft availability rate of more than 90 %.
The GISP provides major advantages such as safety and affordability for the SAC participating nations. It also gives SAC the access to the C-17 Virtual Fleet, a global network of support bases, parts, and services; the leverage obtained from the larger United States Air Force organization and from cooperation with other partners.
Having one common technical configuration of the C-17 Globemaster III aircraft allows members to exchange parts between aircraft, creating one worldwide operating fleet of C-17s.
LEARN MORE: SAC and the Boeing Company
Founded in October 2008, the first tasks of the NAM Programme Office (and its precedessor, NATO Airlift Management Agency NAMA) included carrying out the successful acquisition of the three C-17 aircraft and associated support equipment. The NAM Programme Office also performed the registration and airworthiness certification of the aircraft in parallel with the stand-up of the office itself and provided support to the activation of the HAW and allowing it to start executing SAC missions.
The NAM Programme Office enabled the Heavy Airlift Wing to reach Full Operational Capability in November 2012. During year 2013 the SAC C-17 fleet reached another significant milestone by meeting the 3,165 annual flying hour target set by the SAC member nations. Simultaneously several key infrastructure projects at Pápa Air Base were concluded and a range of new and revised governmental and commercial agreements or contracts in support of the SAC were finalized.
The NAM Programme Office is working constantly to develop the support it provides to the Heavy Airlift Wing. A recent improvement of the IT devices used by the wing was the procurement of tablet computers that are used by the aircrews for storing and accessing mission related documents and operational instructions in 2014. Photo: NAM Programme Office
For the near future the NAM Programme Office will focus on stabilizing processes within the SAC and NSPA. Also several information technology and infrastructure projects are ongoing. Examples of current developments include the SAC Infrastructure Development Project (IDP) that consists of the construction of the SAC Hangar Complex at Pápa Air Base.
Other current high value and high visibility projects led by the NAM Programme Office include the implementation of a Mission Monitoring & Scheduling System (M2S2) utilized by the Heavy Airlift Wing, a Secure Mobile Communication solution (SMCS), a Portable Flight Planning System (PFPS) and a Business Case Analysis for a C-17 simulator, potentially located at Pápa Air Base.
LEARN MORE: Future Developments of SAC